Name: Premium Care
Brand: Oncourse Home Solutions
SKU: 2999121

Question 1

Who is Oncourse Home Solutions (OHS)?

Accepted Answer

Oncourse Home Solutions is one of the nation's leading providers of optional protection programs. Oncourse's programs provide peace of mind for customers by helping protect them from the costs associated with unexpected repairs. Oncourse's plans are administered by American Water Resources, LLC. When you enroll with Oncourse Home Solutions, you may also see the name American Water Resources in some of our communications. It's all one team, working together to protect your home.

Question 2

How do I sign up?

Accepted Answer

Select the plan and follow the simple enrollment form, or you can call us at 1-855-800-5195.

Question 3

How can I pay for the program?

Accepted Answer

Keep it convenient and sign up for monthly billing on your gas bill. Or you can pay monthly or annually with convenient options like a checking or bank account (ACH) or a credit card (VISA or MasterCard).

Question 4

When does coverage begin?

Accepted Answer

Your enrollment begins the day Oncourse processes your enrollment, which is the enrollment date on your welcome letter. Your protection and ability to make a claim begin 30 days after the enrollment date. The first year of coverage includes a 30-day waiting period and 11 months of coverage.

Question 5

What is specifically covered by the program?

Accepted Answer

You can find detailed information outlined in the Terms & Conditions; the link is above under the What is Covered tab on this page.

Question 6

What will happen at the end of my term?

Accepted Answer

The Protection Program and price are for a 12-month term that will automatically renew on an annual basis for customers paying by credit card or on a monthly payment schedule. You can cancel at any time.

Question 7

Who do I contact if I need to make a claim?

Accepted Answer

When you have a covered service claim, call 1-855-800-5195, or submit your claim request online; do NOT call your own contractor. Oncourse Home Solutions is available by phone 24 hours a day, 7 days a week to take your call.

Premium Care

Why this plan?

What is Covered

FAQs