Whole Home
Whole Home Premium Plus Program
Sewer Service Line
Water Service Line
Interior Electric Line/Component Repairs
Interior Plumbing Repairs
What's Covered?
Annual Safety Inspection
Backfilling Holes
Blocked Or Overflowing Toilet
Blocked Or Slow Shower Drains
Breaker Panel/Load Centers
Broken Water Pipe Behind Walls And Ceilings
Built-In Microwave Oven And Garbage Disposal
Burner Supply Tube & Assembly
Burst Water Pipe
Burst Water Pipe Joint
Circuit Breakers
Circuitry
Clogged Laundry Drain Line
Clogged Sink
Clothes Washer And Dryer
Connectors
Connectors To Gas Appliances
Drain Valve
Drip Loop
Electrical Wiring
Electronics
Entrance Cable
Equipment
Excavating
Fuse Boxes
Fuses
Gas Line Shutoff Valves To Gas Appliances
Gas Valve
Inspections
Insulator
Interior Natural Gas Lines
Leaking Washing Machine Valve
Leaking Water Pipe
Leaking Water Pipe Due To Corrosion
Leaking Water Shut Off Valve
Leaking Water Supply Line
Main Burner & Pilot Light
Meter Box
Normal Wear And Tear
Permanent Wiring To Outside Fixtures
Permits
Refrigerator, Dishwasher, And Oven/Range
Replacement Of Water Heater If It Can't Be Repaired
Reseeding Yard
Riser
Run Capacitor
Schrader Valve
Sewer Line Clogs And Blockages
Standard Wall Outlets/Receptacles (Including Gcfi)
Standard Wall Switchers And Dimmers
Start Capacitor
Supply Tube & Assembly
T/P Relief Valve
Temperature Control & Thermocouple
Thermostat
Time Delay Controls
Transformer
Upper Thermostat & Lower Thermostat
Weather Head
Why this plan?
When critical home systems and lines fail, the impact is immediate and far-reaching. Plumbing issues, like burst pipes, can cause water damage, while electrical faults, such as wiring problems, risk safety and convenience. HVAC breakdowns due to compressor or thermostat issues disrupt comfort, and sewer or gas line failures, involving broken lines or blockages, affect the safety of your home. These situations often demand urgent, expert repairs of intricate components essential for restoring your home's functionality and safety.
The Whole Home Premium Plus Program protects you from things like:
Sink faucet malfunction
Thermostat malfunctioning
Weak HVAC airflow
Faulty wiring & fixtures
Circuit breakers
Pooling water outside
Sewage backup in basement
Drain line blockages
Leaking refrigerator or dishwasher
Drain valve leaks
Connectors to gas appliances
Damaged electronics
Unexpected repairs can be both daunting and costly. Our Whole Home Premium Plus Program protects you from these unexpected costs. See above for what we cover.
Customer reviews
FAQs
Oncourse Home Solutions is one of the nation’s leading providers of optional protection programs. Oncourse’s programs provide peace of mind for customers by helping protect them from the costs associated with unexpected repairs. Oncourse Home Solutions is a d/b/a of American Water Resources, LLC. When you enroll with Oncourse Home Solutions, you may also see the name American Water Resources in some of our communications. It’s all one team, working together to protect your home.
There is no deductible for interior electric, exterior electric, water line, laundry, kitchen, or gas line service calls. There is a $50 deductible for plumbing, sewer line, heating repair, cooling repair, and water heater repair service calls. Service fees for electronics range from $50-125 depending on the item.
Your coverage becomes effective, and protection under the program begins, 30 days after Oncourse processes your enrollment. The program does not cover issues occurring before your coverage becomes effective.
At the end of your initial 12-month term, the program will automatically renew on an annual basis at then-current rates. You can cancel at any time by calling Oncourse.
You can sign up and pay monthly or annually with convenient options like credit card (VISA and MasterCard).
Just complete the enrollment form online or call us at 855-800-5195.
You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.
Typically, standard homeowners' insurance policies do not cover these repairs to your home.
If you decide you no longer want to maintain your protection with us, there are multiple ways for you to cancel it.
By phone: This is typically the easiest and fastest way to cancel your program(s). You can call 855-800-5195 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.
Online chat: To initiate an online chat with one of our agents, click on the Chat prompt on the right edge of one of our website pages. Select "Billing Question" as the nature of your inquiry and click Submit, then let the agent know you would like to cancel your coverage. (Or, if prompted, please enter your name and "Cancel coverage" as the reason for your chat.) The agent will assist you from there.
If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.
For all other customers:
If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.
If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.
After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Oncourse Home Solutions billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.
Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.
If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.
If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.