Oncourse Home Solutions is one of the nation’s leading providers of optional protection programs. Oncourse’s programs provide peace of mind for customers by helping protect them from the costs associated with unexpected repairs. Oncourse Home Solutions is a d/b/a of American Water Resources, LLC. When you enroll with Oncourse Home Solutions, you may also see the name American Water Resources in some of our communications. It’s all one team, working together to protect your home.

• Up to $2,000 per occurrence to repair Heating System or Cooling System.

• Up to $3,500 per occurrence to repair Exterior Electric Line and refill, rake and reseed any areas outside the home that Oncourse Home Solutions’ independent contractor excavated in order to access.

• Up to $1,100 per annual term to repair or replace the Water Heater System.
  
  

Your coverage becomes effective, and protection under the program begins, 30 days after Oncourse processes your enrollment. The program does not cover issues occurring before your coverage becomes effective.

At the end of your initial 12-month term, the program will automatically renew on an annual basis at then-current rates. You can cancel at any time by calling Oncourse.

You can sign up and pay monthly or annually with convenient options like checking or bank accounts (ACH), or credit cards (VISA and MasterCard). ACH is our preferred payment method because it is the most likely to help you maintain your coverage by reducing the likelihood of cancelation due to a failed payment attempt.

Just complete the enrollment form online or call us at 855-800-5195.

You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.

Typically, standard homeowners' insurance policies do not cover these repairs to your home.

If you decide you no longer want to maintain your protection with us, there are multiple ways for you to cancel it.

By phone: This is typically the easiest and fastest way to cancel your program(s). You can call 855-800-5195 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Online chat: To initiate an online chat with one of our agents, click on the Chat prompt on the right edge of one of our website pages. Select "Billing Question" as the nature of your inquiry and click Submit, then let the agent know you would like to cancel your coverage. (Or, if prompted, please enter your name and "Cancel coverage" as the reason for your chat.) The agent will assist you from there.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Oncourse Home Solutions billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.

If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.

If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.