Why this plan?
As a homeowner, the exterior water and sewer lines that run from your house to your property boundary are your responsibility to pay for any repairs should these lines fail - and repair costs are often in the thousands. Lines can rupture due to normal wear and tear, age, tree root intrusions and ground shifts causing:
Water leakages in home or pooling in yard
Sewage backup in home or pooling in your yard
Water or sewage backup in your basement/crawlspace
Foundational damage
Low water pressure
Sewage smell or backups in your sinks, toilets, bath/shower
Unexpected repairs can be both daunting and costly. Our Water Line and Sewer Line Protection Program protects you from these unexpected costs. See above for what we cover.
Customer reviews
FAQs
Oncourse Home Solutions is one of the nation’s leading providers of optional protection programs. Oncourse’s programs provide peace of mind for customers by helping protect them from the costs associated with unexpected repairs. Oncourse Home Solutions is a d/b/a of American Water Resources, LLC. When you enroll with Oncourse Home Solutions, you may also see the name American Water Resources in some of our communications. It’s all one team, working together to protect your home.
This optional protection covers repairs to the water line for leaks or breaks, and to the sewer line for clogs and blockages.** Covered repairs will be made by local, insured independent plumbing contractors. **Protection does not include a septic tank or the components thereof and other exclusions apply, see Terms and Conditions for details.
Your coverage becomes effective, and protection under the program begins, 30 days after Oncourse processes your enrollment. The program does not cover issues occurring before your coverage becomes effective.
At the end of your initial 12-month term, the program will automatically renew on an annual basis at then-current rates. You can cancel at any time by calling Oncourse.
There is no service fee for claims under the Water Line Protection Program.
You can sign up and pay monthly or annually with convenient options like credit card (VISA and MasterCard).
Just complete the enrollment form online or call us at 855-800-5195.
You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.
Little symptoms like clogged toilets and multiple backed-up drains can be a sign there's a problem. If you see signs, you can just call OHS and we can help determine if there is a problem, and then get it fixed if needed.
Individual policies vary, but standard homeowners' insurance policies typically do NOT cover repair or replacement of sewer lateral.
Typically, standard homeowners' insurance policies do not cover these repairs to your home.
If you decide you no longer want to maintain your protection with us, there are multiple ways for you to cancel it.
By phone: This is typically the easiest and fastest way to cancel your program(s). You can call 855-800-5195 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.
Online chat: To initiate an online chat with one of our agents, click on the Chat prompt on the right edge of one of our website pages. Select "Billing Question" as the nature of your inquiry and click Submit, then let the agent know you would like to cancel your coverage. (Or, if prompted, please enter your name and "Cancel coverage" as the reason for your chat.) The agent will assist you from there.
If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.
For all other customers:
If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.
If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.
If you pay your Oncourse Home Solutions charges through your utility company's monthly bill and wish to cancel your protection, let us know of your cancellation request by phone or in your online account with us (see specifics above). Once we process your cancellation request, we will notify your utility company that we are no longer requesting payment from them for your cancelled protection. Depending on how Oncourse Home Solutions and your utility company's billing cycles align and whether your utility company bills for services after they are provided, a charge may still appear on your next one to two utility bills. Rest assured that once we have processed your cancellation request, we will not ask your utility for any additional payments for your protection, and you will only be charged for months you received protection.
Note: If you close your utility account, or if you do not pay your utility bill in full each month, your coverage with us may be canceled as a result.
After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Oncourse Home Solutions billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.
Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.
If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.
The Water Line Program covers up to $7,000 per occurrence for one of our independent contractors to repair leaks or breaks to your outside water line caused by normal wear and usage. We will pay a separate limit of up to $7,000 per occurrence to cut, excavate and repair the same section of public sidewalk or road if necessitated by a covered repair. The S ewer Line Program covers up to $6,000 per occurrence for one of our independent contractors to repair a clog or blockage in your outside sewer line caused by normal wear and usage. We will pay a separate limit of up to $6,000 per occurrence to cut, excavate and repair the same section of public sidewalk or road if necessitated by a covered repair. This program does NOT include coverage to your home's septic tank or its parts. There is a $50.00 per occurrence service fee when an independent contractor is dispatched to your home to investigate or repair your sewer line. Coverage begins 30 days after enrollment date and does not cover pre-existing conditions.
* Program Fees listed only apply to the first year of the program. Program Fees are subject to change.