Water & Sewer
In-Home Plumbing Emergency Program
Interior Plumbing Repairs
What's Covered?
Blocked Or Overflowing Toilet
Blocked Or Slow Shower Drains
Broken Water Pipe Behind Walls And Ceilings
Burst Water Pipe
Clogged Laundry Drain Line
Clogged Sink
Leaking Washing Machine Valve
Leaking Water Shut Off Valve
Leaking Water Supply Line
Why this plan?
In-home plumbing emergencies, such as a blockage in toilet drain line, a clogged sink or a ruptured pipe under the sink or behind the walls, create big problems for homeowners. These incidents can also lead to significant property damage and require immediate repairs. The inconvenience is further compounded by the urgent need to source reliable professionals to resolve possible disruptions from things like:
Clogged drainage pipes
Broken or leaking water pipes
Low water pressure
Unexpected repairs can be both daunting and costly. Our In-Home Plumbing Emergency Program protects you from these unexpected costs. See above for what we cover.
$13,475
Highest paid claim in 2023
$250
Average repair cost
31,714
Number of claims to date
FAQs
Please refer to your Terms and Conditions for coverage limit information.
Your coverage becomes effective, and protection under the program begins, 30 days after Oncourse processes your enrollment. The program does not cover issues occurring before your coverage becomes effective.
At the end of your initial 12-month term, the program will automatically renew on an annual basis at then-current rates. You can cancel at any time by calling Oncourse at 833-566-3504.
No, there are no service fees with this program.
It's a protection plan that covers repairs to your home's interior water and sewer pipes. Think overflowing toilet, broken water pipe under your sink, stuff like that - and stuff your standard homeowners insurance likely doesn't cover.
Because plumbing emergencies are never convenient and usually costly. With Oncourse, you're protected from plumbing bills for covered repairs and the headache of dealing with the repair.
You can sign up and pay monthly or annually with convenient options like credit card (VISA and MasterCard), checking or bank accounts.
Just complete the enrollment form online or call us at 833-566-3504.
You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.
If you see water where it shouldn't be like under the bathroom sink, dripping down the walls, or a spot on the ceiling you probably have a plumbing issue. Call Oncourse Home Solutions and we'll get it taken care of fast.
When you have a covered problem, call us at 833-566-3504; do NOT call your own plumbing contractor. Oncourse Home Solutions is available 24 hours a day, 7 days a week to take your call.
We handle a variety of claims, but the most common ones are:· Blockage on laundry drain line· Blockage on toilet drain line· Leaks in water line before the shutoff valve to things like a toilet, sink, or appliance· Leaks in water piping between the main shutoff into the house where the line splits to the various appliances and areas of the home
If you decide you no longer want to maintain your protection with us, there are multiple ways for you to cancel it.
By phone: This is typically the easiest and fastest way to cancel your program(s). You can call 833-566-3504 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.
Online chat: To initiate an online chat with one of our agents, click on the Chat prompt on the right edge of one of our website pages. Select "Billing Question" as the nature of your inquiry and click Submit, then let the agent know you would like to cancel your coverage. (Or, if prompted, please enter your name and "Cancel coverage" as the reason for your chat.) The agent will assist you from there.
If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.
For all other customers:
If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.
If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.
After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Oncourse Home Solutions billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.
*Based on OHS average customer claim information.
*Protection plan recommended by Pittsburgh Water.