The Water Line and Sewer Line Protection Program includes protection up to $12,500 per occurrence for covered water line repairs; up to $12,500 per occurrence for street and public sidewalk repairs necessitated by covered water line repairs; up to $12,500 per occurrence for covered sewer/septic service line repairs; and up to $12,500 per occurrence for street and public sidewalk repairs necessitated by covered sewer/septic line repairs. (Repair or replacement costs may exceed the Program’s coverage limit. In such cases, homeowners must pay any costs above the Program’s coverage limit.) If a leaking or broken covered water line is comprised of lead, it will be replaced as part of the program.

Your coverage becomes effective, and protection under the program begins, 30 days after Oncourse processes your enrollment. The program does not cover issues occurring before your coverage becomes effective.

At the end of your initial 12-month term, the program will automatically renew on an annual basis at then-current rates. You can cancel at any time by calling Oncourse at 833-566-3504.

No, there are no service fees with this program.

This optional protection covers repairs to the water line for leaks or breaks, and to the sewer line for clogs and blockages.** Covered repairs will be made by local, insured independent plumbing contractors. **Protection does not include a septic tank or the components thereof and other exclusions apply, see Terms and Conditions for details.

You can sign up and pay monthly or annually with convenient options like credit card (VISA and MasterCard), checking or bank accounts.

Just complete the enrollment form online or call us at 833-566-3504.

You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.

Individual policies vary, but standard homeowners' insurance policies typically do NOT cover repairs or replacements of the water line or sewer line. Review your homeowners' insurance policy for additional information.

When you have a covered problem, call us at 833-566-3504; do NOT call your own plumbing contractor. Oncourse Home Solutions is available 24 hours a day, 7 days a week to take your call.

If you decide you no longer want to maintain your protection with us, there are multiple ways for you to cancel it.

By phone: This is typically the easiest and fastest way to cancel your program(s). You can call 833-566-3504 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Online chat: To initiate an online chat with one of our agents, click on the Chat prompt on the right edge of one of our website pages. Select "Billing Question" as the nature of your inquiry and click Submit, then let the agent know you would like to cancel your coverage. (Or, if prompted, please enter your name and "Cancel coverage" as the reason for your chat.) The agent will assist you from there.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Oncourse Home Solutions billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.