Please refer to your Terms and Conditions for coverage limit information.

Your coverage becomes effective, and protection under the program begins, 30 days after Oncourse processes your enrollment. The program does not cover issues occurring before your coverage becomes effective.

At the end of your initial 12-month term, the program will automatically renew on an annual basis at then-current rates. You can cancel at any time by calling Oncourse at 833-566-3504.

No, there are no service fees with this program.

The Water Line Protection Program provides repairs to leaks and breaks of a covered water line caused by normal wear and tear. Oncourse takes care of the costs of permits required to excavate and complete covered repairs; as well as refilling, raking/leveling and seeding of excavated portion of customer's property.

Because water lines are an integral part of your home, and they can be prone to problems. Your homeowners insurance typically doesn't cover them, meaning you're responsible if there's a problem. The Water Line Protection Program from Oncourse protects you from those costly repair bills and takes away the hassle of dealing with them.

You can sign up and pay monthly or annually with convenient options like credit card (VISA and MasterCard), checking or bank accounts.

Just complete the enrollment form online or call us at 833-566-3504.

You can find coverage information outlined in the Terms & Conditions linked above the program name on this page.

When you have a covered problem, call us at 833-566-3504; do NOT call your own plumbing contractor. Oncourse Home Solutions is available 24 hours a day, 7 days a week to take your call.

If you decide you no longer want to maintain your protection with us, there are multiple ways for you to cancel it.

By phone: This is typically the easiest and fastest way to cancel your program(s). You can call 833-566-3504 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Online chat: To initiate an online chat with one of our agents, click on the Chat prompt on the right edge of one of our website pages. Select "Billing Question" as the nature of your inquiry and click Submit, then let the agent know you would like to cancel your coverage. (Or, if prompted, please enter your name and "Cancel coverage" as the reason for your chat.) The agent will assist you from there.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Oncourse Home Solutions billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.