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Customer Agreements

Oncourse Home Solutions is not affiliated with Texas Gas Service, Kansas Gas Service, Oklahoma Natural Gas, or ONE Gas, Inc.  These optional protection plans are not regulated utility services or regulated activities of the above-referenced utilities. Participation in these plans does not affect your utility services and the plans are not regulated by the Texas Railroad Commission, Kansas Corporation Commission, or Oklahoma Corporation Commission. These plans are not provided or guaranteed by the above-referenced utilities. Oncourse Home Solutions, a registered d/b/a of Pivotal Home Solutions, LLC, provides these plans.


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Preferred Energy Essentials
Electrical & Gas
Preferred Energy Essentials
Interior Electric Line/Component Repairs
Electronics Repair/Replacement
Interior Gas Lines, Connectors, Valves Repairs
What's Covered?
Annual Safety Inspection
Breaker Panel/Load Centers
Circuit Breakers
Circuitry
Connectors
Connectors To Gas Appliances
Covers Electronics And Electric Appliances Valued At $100 Or Above
Covers In-Home Electronics Such As Computers, Heating Systems, Refrigerators, Washers And Dryers
Electrical Wiring
Fuse Boxes
Fuses
Gas Line Shutoff Valves To Gas Appliances
Interior Natural Gas Lines
Reimbursement For The Cost Of Repair/Replacement From Damage Caused By Electrical Surge
Standard Wall Outlets/Receptacles (Including GFCI)
Standard Wall Switches And Dimmers
FAQsCustomer Reviews

FAQs

Leave immediately if you smell gas in your home. Do not operate anything that could cause a spark — including lights, cell phones, flashlights and appliances. Get to a safe location and then call 911 and your local gas utility. Wait for a crew to check on the source of the odor and make the area safe before returning.

Yes, it does. The plan will cover outdoor natural gas piping and the connectors to your outdoor grill, outdoor kitchen accessories and more.

Yes. The Complete Gas Line Protection Plan entitles you to a yearly natural gas line inspection in your home (upon your request and subject to schedule availability). As part of your coverage, leaking connectors will be replaced. Let us know when you’re ready to schedule your appointment.

It provides reimbursement coverage for repair or replacement of your electronics and electric appliances that are inside your home and valued at $100 or more if they are damaged by an electrical surge.

The gas line portion of your coverage is effective immediately upon enrollment. Coverage for all other plans begins 30 days after your enrollment date. When your coverage is effective, you can just call us whenever you have a covered problem.

Lighting fixtures themselves are not covered with this plan. However, the wiring leading to them and standard switches or dimmers that control them are covered.

Yes. Whether you have a fuse box or a circuit breaker, it’s covered up to the amount listed in your terms and conditions.

Standard homeowners’ insurance policies typically do not cover the repairs available under this plan. Review your homeowners insurance policy for additional information.

Repairs will be completed by experienced, independent service providers in your area. They conduct business in a professional, prompt and efficient manner.

The program and price is for a 12-month term that will automatically renew on an annual basis at then-current rates. You can cancel at any time by calling Oncourse.

Customer Reviews

The technician seemed to have been very knowledgeable as to what he was doing. He also was very thorough in completing the task.

Jeffery S.

[The tech] went above and beyond with my service call! He was very thorough and didn't stop until the gas leak was found and repaired!

Janie B.

I do not want to miss the opportunity to thank you for the excellent professional service! Thank you!

Eileen H.

Everything went well, no problems were encountered.

Joyce W.

Excellent customer provided!

Tameka S.