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Customer Agreements

Oncourse Home Solutions is not affiliated with Texas Gas Service, Kansas Gas Service, Oklahoma Natural Gas, or ONE Gas, Inc.  These optional protection plans are not regulated utility services or regulated activities of the above-referenced utilities. Participation in these plans does not affect your utility services and the plans are not regulated by the Texas Railroad Commission, Kansas Corporation Commission, or Oklahoma Corporation Commission. These plans are not provided or guaranteed by the above-referenced utilities. Oncourse Home Solutions, a registered d/b/a of Pivotal Home Solutions, LLC, provides these plans.


© 2025. Oncourse Home Solutions. All rights reserved.
Preferred Water Heater
Heating & Cooling
Preferred Water Heater
Water Heater Coverage
What's Covered?
Burner Supply Tube & Assembly
Drain Valve
Gas valve
Main Burner & Pilot Light
Upper Thermostat & Lower Thermostat
Supply Tube & Assembly
Temperature and pressure relief valve
Temperature Control & Thermocouple
FAQsCustomer Reviews

FAQs

Leave immediately if you smell gas in your home. Do not operate anything that could cause a spark — including lights, cell phones, flashlights and appliances. Get to a safe location outside your home and then call 911 and your local gas utility. Wait for a crew to check on the source of the odor and make the area safe before returning.

Standard homeowners’ insurance policies typically do not cover the repairs available under this plan. Review your homeowners' insurance policy for additional information.

Repairs will be completed by experienced, independent service providers in your area. They conduct business in a professional, prompt and efficient manner.

Yes. Any age or brand of water heater can be covered. Please note, though, that the repair coverage for your water heater begins 30 days after your enrollment is processed, and pre-existing conditions are not covered.

Yes. We service both traditional or tankless models, whether they are gas, electric, or oil-fueled.

The program and price is for a 12-month term that will automatically renew on an annual basis at then-current rates. You can cancel at any time by calling Oncourse.

Customer Reviews

The technician seemed to have been very knowledgeable as to what he was doing. He also was very thorough in completing the task.

Jeffery S.

[The tech] went above and beyond with my service call! He was very thorough and didn't stop until the gas leak was found and repaired!

Janie B.

I do not want to miss the opportunity to thank you for the excellent professional service! Thank you!

Eileen H.

Everything went well, no problems were encountered.

Joyce W.

Excellent customer provided!

Tameka S.