Question 1

What should I do if I smell natural gas?

Accepted Answer

Leave immediately if you smell gas in your home. Do not operate anything that could cause a spark — including lights, cell phones, flashlights and appliances. Get to a safe location outside your home and then call 911 and your local gas utility. Wait for a crew to check on the source of the odor and make the area safe before returning.

Question 2

Does this plan cover connectors to my outdoor gas grill or outdoor kitchen gas accessories?

Accepted Answer

Yes, it does! The plan will cover outdoor natural gas piping and the connectors to your outdoor grill, outdoor kitchen accessories and more if those lines are your responsibility.

Question 3

Is there a waiting period to file a claim?

Accepted Answer

There is no waiting period for Gas Line Protection. You can make a claim and request your annual gas line inspection at any time once your enrollment has been processed. For all other coverages, your enrollment begins the day Oncourse processes your enrollment, which is the enrollment date on your welcome letter. Your protection and ability to make a claim begin 30 days after the enrollment date. The first year of coverage includes a 30-day waiting period and 11 months of coverage.

Question 4

Will my electrical light fixtures be covered?

Accepted Answer

No, lighting fixtures themselves are not covered with this interior electric protection plan. However, the wiring leading to them and standard switches or dimmers that control them are covered.

Question 5

Doesn't my homeowners' insurance cover these issues?

Accepted Answer

Standard homeowners' insurance policies typically do not cover the repairs available under this plan. Review your homeowners' insurance policy for additional information.

Question 6

Will electric line problems in my garage be covered with this plan?

Accepted Answer

Yes, if you have an attached garage the electric lines are covered. Electric lines in detached garages are not covered.

Question 7

Who will provide repair service if I need it?

Accepted Answer

Repairs will be completed by experienced, independent service providers in your area. They conduct business in a professional, prompt and efficient manner.

Question 8

What kind of products does this bundle cover?

Accepted Answer

With this package, you'll have repair coverage for the natural gas lines that you own, both inside and outside your home, and for the water service line that brings water from the utility main to your home. (Lines that are in or under a home's foundation or slab are not included.) The coverage includes general wiring, standard wall outlets (including GFCI), standard wall switches, standard dimmers, circuit breakers, breaker panels, doorbells, and even thermostat wiring and intercom wiring. For more details, please see the Customer Agreement.

Question 9

How does the gas line inspection work?

Accepted Answer

The Complete Gas Line Protection portion of this bundle includes an annual in-home safety inspection of exposed interior gas lines, shutoff valves and connectors. If leaking components are found, they will be replaced. When you are ready for your inspection, simply call the Customer Care number and request an appointment. A professional will come to your home to perform the inspection.

Question 10

How long is the program in effect and does it automatically renew?

Accepted Answer

The program and price is for a 12-month term that will automatically renew on an annual basis at then-current rates. You can cancel at any time by calling Oncourse.

Complete Gas & Interior Electric Line Protection

FAQs