NIPSCO Service Partners™* gives homeowners peace of mind through our wide selection of maintenance and protection plans. Our plans cover essential services often overlooked by standard homeowners insurance. With a network of skilled service providers, we offer various options to help manage unexpected expenses, along with on-demand services for repairs and maintenance.

Your home and family’s comfort deserve the best when it comes to your heating and cooling systems. Regular professional maintenance is essential for keeping these systems running safely and efficiently for years to come. Our plan includes annual performance tune-ups for both your furnace/boiler and central air conditioner, all performed by our highly qualified network contractors.

Neglecting your heating and cooling equipment can lead to unexpected failures, especially when you need them most. Annual maintenance by certified professionals is crucial for ensuring safe operation and optimal efficiency — that’s exactly what the Heating and Cooling Maintenance Plan provides.

Standard homeowners insurance often doesn’t cover maintenance or repairs for heating and cooling systems. That’s why it’s vital to schedule regular maintenance to keep your systems running smoothly and extend their lifespan. This responsibility falls to you as a homeowner, and we’re here to assist you.

Once you enroll in the plan, you can schedule your maintenance appointments right away. You’ll be eligible for one heating and one cooling system appointment each year, with the option to combine them into a single visit. Appointments are made upon request and depend on availability. Note that cooling maintenance is weather-dependent, and requires outdoor temperatures to be at least 60 degrees Fahrenheit and conditions to be dry.

Repairs are not included in the Heating and Cooling Maintenance Plan. If your systems require repairs, you’ll need to schedule an appointment with a qualified technician. Many of our maintenance customers also opt to enroll in one or more of our repair plans — Heating Repair Plan, Heating Protection Plan, Cooling Repair Plan, and Cooling Protection Plan — ensuring they have reliable support for any necessary repairs.

If you decide you no longer want to maintain your protection with us, there are multiple ways for you to cancel it.

By phone: This is typically the easiest and fastest way to cancel your program(s). You can call 888-705-2183 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Through your online account: There a few simple steps to follow if cancelling your protection online:

• Visit nsp.oncourse.com and log into your online account. (If you do not have an online account, you can register for one.)
• After logging in, click on the "Properties" tab near the top of the page. You'll see your "My Properties" window and its list of your properties and programs.
• Click on the "Cancel Enrollment" link for the program you wish to cancel, confirm your request on the window that pops up, fill out the "Contact us" form that appears, and submit the form.

Online chat: To initiate an online chat with one of our agents, click on the Chat prompt on the right edge of one of our website pages. Select "Billing Question" as the nature of your inquiry and click Submit, then let the agent know you would like to cancel your coverage. (Or, if prompted, please enter your name and "Cancel coverage" as the reason for your chat.) The agent will assist you from there.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

If you pay your NIPSCO Service Partners™* charges through your utility company's monthly bill and wish to cancel your protection, let us know of your cancellation request by phone or in your online account with us (see specifics above). Once we process your cancellation request, we will notify your utility company that we are no longer requesting payment from them for your cancelled protection. Depending on how NIPSCO Service Partners™* and your utility company's billing cycles align and whether your utility company bills for services after they are provided, a charge may still appear on your next one to two utility bills. Rest assured that once we have processed your cancellation request, we will not ask your utility for any additional payments for your protection, and you will only be charged for months you received protection.

Note: If you close your utility account, or if you do not pay your utility bill in full each month, your coverage with us may be canceled as a result.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly NIPSCO Service Partners™* billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.

If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.

If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.