NIPSCO Service Partners provides homeowners with peace of mind through comprehensive home protection plans. These plans cover repairs often excluded from standard homeowners insurance, and the repairs are supported by a network of skilled service providers. We offer a range of plans designed to manage unexpected costs and provide services for repairs, maintenance, and home improvements.

The Gas Line Protection Plan includes an annual in-home inspection of your interior gas lines, shutoff valves, and gas appliance connectors. It covers both parts and labor for repairs related to leaks in interior gas pipes or connectors due to defects in workmanship or normal wear and tear. Additionally, the plan extends coverage to leaks in gas piping for outdoor appliances, such as gas grills, lamp posts, pool heaters, and detached garages. For a comprehensive list of covered repairs, please refer to our Customer Agreement.

IF YOU SMELL GAS

STOP. LEAVE. CALL: If you notice a sulfur-like or rotten-egg smell, it may indicate a gas leak. Stop what you’re doing. Leave the area immediately. From a safe location, call 911 and your local natural gas utility company or gas provider. Do not open windows or doors in an attempt to ventilate. Whether the odor is inside or outside, do not use anything that could cause a spark, including cell phones, flashlights, lights, appliances, matches and candles.

Standard homeowners insurance usually excludes repairs for natural gas lines, leaving you to manage maintenance and repairs on your own. By enrolling in the Gas Line Protection Plan, you gain essential coverage for these lines.

A failure in your home's natural gas lines can create hazardous situations, and repairs can be costly. With NIPSCO Service Partners, you can avoid these unexpected expenses. We handle the entire process for you, including connecting you with a qualified contractor for hassle-free repairs.

Providing exceptional service is our top priority. We collaborate with local, insured independent contractors to address your repair needs, and all work is guaranteed. If you have any questions, feel free to reach out to us.

The Gas Line Protection Plan includes an annual in-home inspection and covers repairs for your interior natural gas lines, shutoff valves, and gas appliance connectors, including those connected to your heating system. It also covers gas piping for outdoor appliances like gas grills, lamp posts, pool heaters, and detached garages. Additionally, you may receive reimbursement for professional restoration costs (such as painting, drywall repair, filling in holes, or landscaping) related to covered repairs.

Your protection starts immediately upon enrollment. You'll receive detailed information in the welcome packet after you sign up.

If you decide you no longer want to maintain your protection with us, you can call 855-800-5195 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Through your online account: There a few simple steps to follow if cancelling your protection online:

• Visit nsp.oncourse.com and log into your online account. (If you do not have an online account, you can register for one.)
• After logging in, click on the "Properties" tab near the top of the page. You'll see your "My Properties" window and its list of your properties and programs.
• Click on the "Cancel Enrollment" link for the program you wish to cancel, confirm your request on the window that pops up, fill out the "Contact us" form that appears, and submit the form.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

If you pay your NIPSCO Service Partners charges through your utility company's monthly bill and wish to cancel your protection, let us know of your cancellation request by phone or in your online account with us (see specifics above). Once we process your cancellation request, we will notify your utility company that we are no longer requesting payment from them for your cancelled protection. Depending on how NIPSCO Service Partners and your utility company's billing cycles align and whether your utility company bills for services after they are provided, a charge may still appear on your next one to two utility bills. Rest assured that once we have processed your cancellation request, we will not ask your utility for any additional payments for your protection, and you will only be charged for months you received protection.

Note: If you close your utility account, or if you do not pay your utility bill in full each month, your coverage with us may be canceled as a result.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly NIPSCO Service Partners billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.

If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.

If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.