NIPSCO Service Partners™* provides homeowners with peace of mind through our comprehensive home protection plans. Our plans cover repairs that are often excluded by standard homeowners insurance, ensuring you're protected from unexpected costs. Supported by a network of skilled service providers, we offer on-demand services for repairs, maintenance, and home improvements, giving you the support you need when it matters most.

This plan offers an affordable way to protect your home's vital outside sewer service line, which carries wastewater and sewage to the utility main. (It also applies to a septic service line.) Hazards like tree roots can cause blockages, preventing safe waste removal from your home. For a complete list of covered repairs, please refer to our Customer Agreement.

Standard homeowners insurance often excludes coverage for service lines, leaving you responsible for their maintenance and repairs. By enrolling in the Outside Sewer Line Protection Plan, you gain additional protection and peace of mind.

If your home's sewer/septic service line experiences an issue, your toilets, sinks, and showers will not drain, leading to potentially expensive repairs. NIPSCO Service Partners™* covers those unexpected costs. We'll find a contractor for you, making the entire process hassle-free. This plan protects both your home and your peace of mind.

We collaborate with local, insured independent contractors for your repairs, and we guarantee all the work performed. Exceptional quality in repairs and service is our standard. If you have any questions, feel free to let us know.

The Outside Sewer Line Protection Plan covers repairs, replacements, or clearances of clogs, blockages, and breaks in your home's outside sewer line or septic line. We also cover related repairs to public sidewalks, driveways, or road openings necessary for covered line repairs. Additionally, we provide reimbursement for landscaping restoration damaged as a result of covered work. Limitations and exclusions apply; see the Customer Agreement for details.

Coverage starts 30 days after your enrollment is processed. You'll find specific details in the welcome packet sent to you after enrollment.

If you decide you no longer want to maintain your protection with us, you can call 855-800-5195 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Through your online account: There a few simple steps to follow if cancelling your protection online:

• Visit nsp.oncourse.com and log into your online account. (If you do not have an online account, you can register for one.)
• After logging in, click on the "Properties" tab near the top of the page. You'll see your "My Properties" window and its list of your properties and programs.
• Click on the "Cancel Enrollment" link for the program you wish to cancel, confirm your request on the window that pops up, fill out the "Contact us" form that appears, and submit the form.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

If you pay your NIPSCO Service Partners charges through your utility company's monthly bill and wish to cancel your protection, let us know of your cancellation request by phone or in your online account with us (see specifics above). Once we process your cancellation request, we will notify your utility company that we are no longer requesting payment from them for your cancelled protection. Depending on how NIPSCO Service Partners and your utility company's billing cycles align and whether your utility company bills for services after they are provided, a charge may still appear on your next one to two utility bills. Rest assured that once we have processed your cancellation request, we will not ask your utility for any additional payments for your protection, and you will only be charged for months you received protection.

Note: If you close your utility account, or if you do not pay your utility bill in full each month, your coverage with us may be canceled as a result.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly NIPSCO Service Partners billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.

If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.

If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.