NIPSCO Service Partners™* provides homeowners with peace of mind through our home protection plans. Our coverage includes repairs often excluded from standard homeowners insurance, offering a range of plans designed to help manage unexpected expenses related to repairs, maintenance, and improvements. Additionally, we've partnered with Consumer Priority Service (CPS) to offer the Complete Electronics Protection Plan, ensuring your valuable devices are well-protected.

We do NOT recommend this. When you’re enrolled in a protection program with us and a covered problem occurs, you can call us 24/7 during standard business hours to get in touch with us and we will send a member of our service provider network to your home to diagnose and treat the problem.

Your Protection Plan is for a 12-month term that will automatically renew on an annual basis at then-current rates. You can cancel your NIPSCO Service Partners™* plan at any time by calling us.

You can sign up and pay monthly or annually with convenient options like credit card (VISA and MasterCard), or you could add the charges to your utility bill.

Cost will vary by plan. To view available plans in your area, visit our homepage and enter your ZIP code to get started.

Once your enrollment is processed, you will be mailed or emailed a welcome letter along with a copy of your Customer Agreement, which details the Terms and Conditions of the plan. We know you’ll love your new peace of mind, but if you decide you no longer want the plan, you have 30 days from the Commencement Date on your welcome letter to cancel and receive a full refund. After that, you may cancel at any time, and you will only be responsible for payment for the months you were on the plan.

Yes! To see what plans are available to you, visit our homepage, enter your ZIP code, and then after clicking the submit button, you will be able to see what coverage is available in your area.

If you decide you no longer want to maintain your protection with us, you can call 855-800-5195 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Through your online account: There a few simple steps to follow if cancelling your protection online:

• Visit nsp.oncourse.com and log into your online account. (If you do not have an online account, you can register for one.)
• After logging in, click on the "Properties" tab near the top of the page. You'll see your "My Properties" window and its list of your properties and programs.
• Click on the "Cancel Enrollment" link for the program you wish to cancel, confirm your request on the window that pops up, fill out the "Contact us" form that appears, and submit the form.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

If you pay your NIPSCO Service Partners charges through your utility company's monthly bill and wish to cancel your protection, let us know of your cancellation request by phone or in your online account with us (see specifics above). Once we process your cancellation request, we will notify your utility company that we are no longer requesting payment from them for your cancelled protection. Depending on how NIPSCO Service Partners and your utility company's billing cycles align and whether your utility company bills for services after they are provided, a charge may still appear on your next one to two utility bills. Rest assured that once we have processed your cancellation request, we will not ask your utility for any additional payments for your protection, and you will only be charged for months you received protection.

Note: If you close your utility account, or if you do not pay your utility bill in full each month, your coverage with us may be canceled as a result.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly NIPSCO Service Partners billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.

If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.

If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.