Oncourse Home Solutions is one of the nation's leading providers of optional protection programs. Oncourse's programs provide peace of mind for customers by helping protect them from the costs associated with unexpected repairs. Oncourse Home Solutions' plans are administered by American Water Resources, LLC. It's all one team, working together to protect your home.
This optional protection covers repairs to the water line for leaks or breaks, and to the sewer service line for clogs and blockages. Covered repairs will be made by local, insured independent plumbing contractors. Protection does not include a septic tank or the components thereof and other exclusions apply, see Terms and Conditions for details.
Your enrollment begins the day Oncourse processes your enrollment, which is the enrollment date on your welcome letter. Your protection and ability to make a claim begin 30 days after the enrollment date. The first year of coverage includes a 30-day waiting period and 11 months of coverage.
Select the plan and follow the simple enrollment form, or you can call us at 1-855-800-5195.
You can sign up and pay monthly or annually with convenient options like a checking or bank account (ACH), or a credit card (VISA or MasterCard). ACH is our preferred payment method, as it provides the most reliable way to maintain continuous coverage by reducing the possibility of payment failures.
The Protection Program and price are for a 12-month term that will automatically renew on an annual basis for customers paying by credit card or on a monthly payment schedule. You can cancel at any time.
When you have a covered service problem, call us at 1-855-800-5195, or submit a service claim online; do NOT call your own contractor. Oncourse Home Solutions is available by phone 24 hours a day, 7 days a week to take your call.
If you decide you no longer want to maintain your protection with us, you can call 1-855-800-5195 any time. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.
If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.
For all other customers:
If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.
If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.
If you have a covered service line problem, call OHS at 1-855-800-5195, or submit your service claim online; do not call your own contractor. OHS is available by phone 24 hours a day, 7 days a week to take your call.
The Water Line and Sewer Line Protection Program covers up to $12,500 per occurrence for one of our independent contractors to repair leaks or breaks to your outside water line caused by normal wear and usage, and to refill, rake and reseed areas outside your home that were excavated to access your water line. If a necessary permit requires a public sidewalk or road to be opened to access your water line, we will pay a separate limit of up to $12,500 per occurrence to cut, excavate and repair the same section of public sidewalk or road. The Water Line and Sewer Line Protection Program also covers up to $12,500 per occurrence for one of our independent contractors to repair a leak, break, clog or blockage in your outside sewer line caused by normal wear and usage, and to refill, rake and reseed areas outside your home that were excavated to access your sewer line. If a necessary repair requires a public sidewalk or road to be opened to access your sewer line, we will pay a separate limit of up to $12,500 per occurrence to cut, excavate and repair the same section of public sidewalk or road. Coverage begins 30 days after your enrollment date and pre-existing conditions are not covered. There are no service fees.
If your home becomes uninhabitable due to a covered repair, the plan also includes up to $1,500 for reasonable hotel accommodations and up to $500 for boarding of house pets if authorized in advance.