Columbia Service Partners™* offers homeowners peace of mind with our comprehensive home protection plans. Our plans cover repairs that are typically excluded from standard homeowners insurance. We provide a variety of options designed to handle unexpected expenses and deliver reliable services for repairs and maintenance.

The plan offers financial reimbursement for the repair or replacement of your electronics and electric appliances valued at $100 or more if they are damaged by an electrical surge within your home. For more details, please consult our Customer Agreement.

Standard homeowners insurance usually does not cover damage from electrical surges to your home’s electric items, which means you’re responsible for repairs or replacements. By enrolling in the Surge Protection Plan, you gain financial protection that extends beyond what homeowners insurance provides.

The plan provides financial reimbursement for repairs or replacements if your valuable electronic items are damaged by an electrical surge. Paying out of pocket for repairs or replacements can quickly become costly, making it essential to have protection and peace of mind.

If you believe an electrical surge has damaged a qualifying item, notify us within 30 days of the incident and request a claim form. After receiving the claim form, complete it and return it within 30 days, along with a copy of the invoice from a qualified service provider that verifies the damages and repairs were due to the electrical surge. If an item cannot be repaired, we will reimburse you for its replacement value. Please note that annual limits and other restrictions may apply.

The Surge Protection Plan covers electrical appliances, in-home electronics, electrical systems, and other electrical devices valued at $100 or more. Please refer to the Customer Agreement for details on limitations and exclusions.

Your coverage starts 30 days after your enrollment is processed. You’ll receive detailed information in the welcome packet sent to you after enrollment.

This Surge Protection Plan provides reimbursement of up to $4,000 per year for the repair or replacement of qualifying residential electronics, electrical systems, appliances, and other electrical devices valued at $100 or more that fail due to an electrical surge.

If you decide you no longer want to maintain your protection with us, there are multiple ways for you to cancel it.

By phone: This is typically the easiest and fastest way to cancel your program(s). You can call 888-717-5432 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Through your online account: There a few simple steps to follow if cancelling your protection online:

• Visit csp.oncourse.com and log into your online account. (If you do not have an online account, you can register for one.)
• After logging in, click on the "Properties" tab near the top of the page. You'll see your "My Properties" window and its list of your properties and programs.
• Click on the "Cancel Enrollment" link for the program you wish to cancel, confirm your request on the window that pops up, fill out the "Contact us" form that appears, and submit the form.

Online chat: To initiate an online chat with one of our agents, click on the Chat prompt on the right edge of one of our website pages. Select "Billing Question" as the nature of your inquiry and click Submit, then let the agent know you would like to cancel your coverage. (Or, if prompted, please enter your name and "Cancel coverage" as the reason for your chat.) The agent will assist you from there.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

If you pay your Columbia Service Partners™* charges through your utility company's monthly bill and wish to cancel your protection, let us know of your cancellation request by phone or in your online account with us (see specifics above). Once we process your cancellation request, we will notify your utility company that we are no longer requesting payment from them for your cancelled protection. Depending on how Columbia Service Partners and your utility company's billing cycles align and whether your utility company bills for services after they are provided, a charge may still appear on your next one to two utility bills. Rest assured that once we have processed your cancellation request, we will not ask your utility for any additional payments for your protection, and you will only be charged for months you received protection.

Note: If you close your utility account, or if you do not pay your utility bill in full each month, your coverage with us may be canceled as a result.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Columbia Service Partners™* billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.

If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.

If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.