Columbia Service Partners™* offers optional repair and maintenance plans to homeowners. These plans are administered by Oncourse Home Solutions, one of the nation's leading providers of optional protection programs. The plans provide piece of mind for customers by helping protect them from the costs associated with unexpected repairs. Columbia Service Partners™* is not affiliated with Columbia Gas®. 

It’s an economical way to safeguard your home’s vital outside water service line — the line that brings water to your home from the utility main. Water service lines can leak due to corrosion of even everyday wear and tear. For a full list of covered repairs, please refer to our Customer Agreement.

Standard homeowners insurance typically doesn’t cover service lines, which means you’re responsible for their maintenance and repairs. By enrolling in the Outside Water Line Protection Plan, you can have coverage and enjoy greater peace of mind.

You count on having fresh water in your home for drinking, cooking and bathing. But if your outside water service line leaks because of corrosion or simple wear and tear, it may be up to you to arrange and pay for repairs. With the Outside Water Line Protection Plan, you can just give Columbia Service Partners™* a call to get the repair process started.

We collaborate with local, insured, independent professionals to handle your repairs, and we stand behind all the work we do. Quality repairs and exceptional service are our priorities. If you have any questions, feel free to reach out.

The Outside Water Line Protection Plan provides coverage for repairing or replacing a broken or leaking water service line. Additionally, we cover related repairs to public sidewalks, driveways, or road openings that may be necessary for the work. If applicable, we also offer reimbursement for restoring landscaping damaged during the covered repairs. Please note that limitations and exclusions apply; refer to the Customer Agreement for complete details.

Coverage starts 30 days after your enrollment is processed. You can find all the details in the welcome packet sent to you after you enroll.

Annual Limit: up to $6,000 for Repair Coverage for parts and labor and up to an additional $4,000 for material and labor for public street cutting and repair and a reimbursement of up to an additional $1,000 per annual term is reimbursable for landscape restoration for raking and seeding.

If you decide you no longer want to maintain your protection with us, there are multiple ways for you to cancel it.

By phone: This is typically the easiest and fastest way to cancel your program(s). You can call 888-717-5432 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Through your online account: There a few simple steps to follow if cancelling your protection online:

• Visit csp.oncourse.com and log into your online account. (If you do not have an online account, you can register for one.)
• After logging in, click on the "Properties" tab near the top of the page. You'll see your "My Properties" window and its list of your properties and programs.
• Click on the "Cancel Enrollment" link for the program you wish to cancel, confirm your request on the window that pops up, fill out the "Contact us" form that appears, and submit the form.

Online chat: To initiate an online chat with one of our agents, click on the Chat prompt on the right edge of one of our website pages. Select "Billing Question" as the nature of your inquiry and click Submit, then let the agent know you would like to cancel your coverage. (Or, if prompted, please enter your name and "Cancel coverage" as the reason for your chat.) The agent will assist you from there.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

If you pay your Columbia Service Partners™* charges through your utility company's monthly bill and wish to cancel your protection, let us know of your cancellation request by phone or in your online account with us (see specifics above). Once we process your cancellation request, we will notify your utility company that we are no longer requesting payment from them for your cancelled protection. Depending on how Columbia Service Partners and your utility company's billing cycles align and whether your utility company bills for services after they are provided, a charge may still appear on your next one to two utility bills. Rest assured that once we have processed your cancellation request, we will not ask your utility for any additional payments for your protection, and you will only be charged for months you received protection.

Note: If you close your utility account, or if you do not pay your utility bill in full each month, your coverage with us may be canceled as a result.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Columbia Service Partners™* billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.

If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.

If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.