Columbia Service Partners™* offers optional repair and maintenance plans to homeowners. These plans are administered by Oncourse Home Solutions, one of the nation's leading providers of optional protection programs. The plans provide piece of mind for customers by helping protect them from the costs associated with unexpected repairs. Columbia Service Partners™* is not affiliated with Columbia Gas®. 

The Complete Home Protection Plan offers an affordable way to protect your home’s essential service lines, plumbing, electrical systems, and appliances. This plan combines seventeen popular coverages — Heating Repair, Cooling Repair, Outside Water Line Protection, Outside Sewer Line Protection, Plumbing Protection, Media Line Protection, Electric Line Protection, Gas Line Protection, Water Heater Repair, and coverage for your kitchen appliances, laundry appliances, and garage door opener — into a cost-saving bundle. For a complete list of covered repairs, please refer to our Customer Agreement.

Standard homeowners insurance typically doesn’t cover heating and cooling system repairs; service line repairs; electric, gas and media line repairs; plumbing system and water heater repairs; and appliance repairs. That leaves you responsible to manage needed fixes on your own. By enrolling in the Complete Home Protection Plan, you gain coverage that homeowners insurance often does not provide.

Owning a home comes with many responsibilities and worries. The Complete Home Protection Plan helps alleviate that stress by offering comprehensive coverage for your home’s heating system, cooling system, water and sewer service lines, gas lines, electric lines, media lines, plumbing system, kitchen and laundry appliances, water heater and garage door opener. By combining multiple plans into this one value bundle, you can save money while you gain peace of mind.

We hold ourselves to high quality standards and prioritize exceptional service. To meet your repair needs, we collaborate with local, insured independent contractors, and all our work comes with a guarantee. If you have any questions, let us know.

The Complete Home Protection Plan covers the water and sewer service lines running through your property; your home’s heating and cooling systems; interior electric system components, including breaker panels, circuit breakers, doorbells, standard interior copper wiring, standard wall outlets, switches, and dimmers; gas lines, connectors and shutoff valves inside the home, as well as customer-owned outside gas lines running to qualifying appliances; laundry and kitchen appliances — clothes washer, clothes dryer, refrigerator, range or wall oven/cooktop, dishwasher, built-in microwave oven, and garbage disposal; interior plumbing supply and drain lines; inside media lines such as internet, cable and telephone wiring, as well as select hardware; your water heater (tank, tankless, hybrid, electric, gas or oil); and garage door opener. The plan includes an annual in-home inspection of your home’s interior natural gas lines, shutoff valves and gas appliance connectors. Limitations and exclusions apply; see the Customer Agreement for details.

Gas Line Protection begins immediately upon your enrollment being processed. For all other protections, coverage begins 30 days after your enrollment is processed. You’ll find all the details in the welcome packet you receive after you enroll.

Outside Water Line - Annual Limit: up to $6,000 for Repair Coverage for parts and labor, and up to an additional $4,000 for material and labor for public street cutting and repair and a reimbursement of up to an additional $1,000 per annual term is reimbursable for landscape restoration for raking and seeding.

Outside Sewer Line - Annual Limit: up to $6,000 for Repair Coverage for parts and labor and up to an additional $4,000 for material and labor for public street cutting and repair and a reimbursement of up to an additional $1,000 per annual term is reimbursable for landscape restoration for raking and seeding.

Cooling Repair - Incident Limit: up to $600 per incident Repair Coverage and/or Replacement Coverage. Annual Limit: up to $2,400 total for Repair Coverage and/or Replacement Coverage

The Plumbing Protection Plan includes up to $2,000 per year for covered repairs — parts and labor — to fix leaks or breaks to exposed interior water supply lines/pipes, leaks or breaks to exposed interior drain lines/pipes, and leaking or broken shut-off valves leading to fixtures or appliances.

The Gas Line Protection Plan includes up to $2,500 per year for covered gas line repairs. Coverage includes an annual in-home inspection of your home’s interior gas lines, shutoff valves and gas appliance connectors (upon request and subject to schedule availability). In addition, the Plan provides a reimbursement of up to $250 per year for professional restoration costs such as painting, drywall, filling in holes necessitated by a covered repair, or landscape restoration.

The Electric Line Protection Plan includes up to $2,000 per year for covered repairs. Coverage is only available for a service address with an electrical service entrance rated at or below 400 amps.

The Water Heater Repair Plan includes coverage of up to $400 per incident (up to a total of $2,000 per year) for repairs or reimbursement toward a replacement water heater.

The Media Line Protection Plan includes up to $2,000 per year for covered repairs. The coverage is only available for service addresses with an electrical service entrance rated at or below 400 amps.

Complete Home also includes coverage up to $400 per occurrence (up to a total of $2,000 annually) for each of the following appliances: refrigerator, range, dishwasher, built-in microwave oven, garbage disposal, clothes washer, clothes dryer, and garage door opener.

Please refer to the Customer Agreement for terms, conditions, and limitations.

If you decide you no longer want to maintain your protection with us, there are multiple ways for you to cancel it.

By phone: This is typically the easiest and fastest way to cancel your program(s). You can call 888-717-5432 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Through your online account: There a few simple steps to follow if cancelling your protection online:

• Visit csp.oncourse.com and log into your online account. (If you do not have an online account, you can register for one.)
• After logging in, click on the "Properties" tab near the top of the page. You'll see your "My Properties" window and its list of your properties and programs.
• Click on the "Cancel Enrollment" link for the program you wish to cancel, confirm your request on the window that pops up, fill out the "Contact us" form that appears, and submit the form.

Online chat: To initiate an online chat with one of our agents, click on the Chat prompt on the right edge of one of our website pages. Select "Billing Question" as the nature of your inquiry and click Submit, then let the agent know you would like to cancel your coverage. (Or, if prompted, please enter your name and "Cancel coverage" as the reason for your chat.) The agent will assist you from there.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

If you pay your Columbia Service Partners™* charges through your utility company's monthly bill and wish to cancel your protection, let us know of your cancellation request by phone or in your online account with us (see specifics above). Once we process your cancellation request, we will notify your utility company that we are no longer requesting payment from them for your cancelled protection. Depending on how Columbia Service Partners and your utility company's billing cycles align and whether your utility company bills for services after they are provided, a charge may still appear on your next one to two utility bills. Rest assured that once we have processed your cancellation request, we will not ask your utility for any additional payments for your protection, and you will only be charged for months you received protection.

Note: If you close your utility account, or if you do not pay your utility bill in full each month, your coverage with us may be canceled as a result.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Columbia Service Partners™* billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.

If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.

If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.