Columbia Service Partners™* offers optional repair and maintenance plans to homeowners. These plans are administered by Oncourse Home Solutions, one of the nation's leading providers of optional protection programs. The plans provide piece of mind for customers by helping protect them from the costs associated with unexpected repairs. Columbia Service Partners™* is not affiliated with Columbia Gas®.

This plan offers an affordable way to protect the electronics you use every day. If a covered item malfunctions, simply contact Consumer Priority Service (CPS), the plan administrator, to file a claim. CPS will provide a prepaid shipping label for repairs, and if shipping isn't an option for a particular item, they'll arrange for a technician to visit your home.

Standard homeowners insurance typically does not cover electronics repairs, leaving you to handle those expenses on your own. By enrolling in the Complete Electronics Protection Plan, you gain coverage that traditional homeowners insurance often lacks.

While most electronics come with manufacturer warranties, these will eventually expire. Extended warranties usually only cover the specific product for which they were purchased. By enrolling in the Complete Electronics Protection Plan, you can protect multiple devices under one plan, shielding yourself from unexpected repair or replacement costs. CPS also makes the claims process simple and efficient.

Yes, there is a $49 service fee for each claim on items that are not smartphones. For smartphones priced between $0 and $749.99, the fee is $89; and for smartphones priced at $750 or more, the fee is $125.

The Complete Electronics Protection Plan covers parts and components for a wide range of products, including cell phones, desktops, laptops, Chromebooks, tablets, fitness equipment, televisions, smartwatches, smart speakers, cameras, home theater systems, printers, drones, video game consoles, and more.

To qualify for coverage, all electronic products must be in good working order at the time of purchase. The plan does not cover damage from electrical surges, major appliances, exercise equipment, or accidental damage to televisions. It also excludes lost or stolen items, as well as those with intentional damage, fire damage, or saltwater damage. For complete details, please review the Terms and Conditions.

Your coverage starts on the 31st day after you purchase the plan. Claims submitted within the first 30 days of ownership are not eligible for coverage.

If you decide you no longer want to maintain your protection with us, you can call 855-800-5195 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

Through your online account: There a few simple steps to follow if cancelling your protection online:

• Visit csp.oncourse.com and log into your online account. (If you do not have an online account, you can register for one.)
• After logging in, click on the "Properties" tab near the top of the page. You'll see your "My Properties" window and its list of your properties and programs.
• Click on the "Cancel Enrollment" link for the program you wish to cancel, confirm your request on the window that pops up, fill out the "Contact us" form that appears, and submit the form.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

If you pay your Columbia Service Partners charges through your utility company's monthly bill and wish to cancel your protection, let us know of your cancellation request by phone or in your online account with us (see specifics above). Once we process your cancellation request, we will notify your utility company that we are no longer requesting payment from them for your cancelled protection. Depending on how Columbia Service Partners and your utility company's billing cycles align and whether your utility company bills for services after they are provided, a charge may still appear on your next one to two utility bills. Rest assured that once we have processed your cancellation request, we will not ask your utility for any additional payments for your protection, and you will only be charged for months you received protection.

Note: If you close your utility account, or if you do not pay your utility bill in full each month, your coverage with us may be canceled as a result.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Columbia Service Partners billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.

If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.

If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.