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Exclusions apply. For details about the plan(s), please read our Terms and Conditions. Oncourse Home Solutions plans are not regulated by the Michigan Public Service Commission. Plans are provided by Oncourse Home Solutions, LLC and administered by American Water Resources, LLC. For Oncourse Home Solutions Terms and Conditions, visit oncourse.com/terms. You have 30 days after enrollment to cancel and receive a full refund. Coverage begins 30 days after enrollment. Enrollment does not affect your utility rates and conditions of service. Similar services may be available from other providers.


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Frequently asked questions

Oncourse Home Solutions wants to help you find the information you need. Please see below for a list of our most-asked questions!

Topics

Coverage

This Oncourse Home Solutions Plan covers all major appliances, gas line protection, surge protection, and more. A local, professional technician will be sent to your home to fix your appliance or service line if a covered problem occurs. You'll be back up and running at no charge, with no separate fees for service calls, labor, or parts.

Whether your appliances are brand new or a few years old, they will eventually break down - and usually it's at the worst possible time. The cost to repair even one of these appliances could be a big hit to your budget, but with this Oncourse Home Solutions Plan, you're protected.

Approximate Appliance Problem Rates Within the First 5 Years

Refrigerator

40%

Dishwasher

30%

Ranges

25%

Microwaves

25%

Washers

30%

Dryers

20%

Source: consumerreports.org/appliances/how-long-will-your-appliances-last/

32% of people the ages of 53 and 62 have $0 in their emergency savings.✝

If an appliance broke down and you had to replace it, here's what you could expect to pay:✝✝

  • ENERGY STAR appliance: $200 to $3,500


  • Custom built-in appliances: $1,000 to $10,000


  • High-end, store-brought appliances: $300 to $5,000


  • Budget outlet appliances: $100 to $2,000


Whether your appliances are brand new or a few years old, they will eventually break down - and usually, it's at the worst possible time. The cost to repair even one of these appliances could be a big hit to your budget, but with this Oncourse Home Solutions Plan, you're protected.

✝cnbc.com/2017/06/20/about-57-million-americans-have-no-emergency-savings.html

✝✝consumerreports.org/cro/magazine/2014/02/repair-or-replace/index.htm

Visit our homepage and find a plan that suits your family's needs and budget. Add the plan(s) to your cart, and then proceed through the checkout process.

Billing/Cost

Cost will vary by plan. To view available plans in your area, visit our homepage and select the plan(s) that are suitable to your home's protection needs.

Enrollments

After your enrollment has been processed, you will be mailed or emailed a welcome letter along with a copy of your Terms and Conditions, which details the specifics of the plan. We know you’ll love your new peace of mind, but if you decide you no longer want the plan, you have 30 days from the Commencement Date on your welcome letter to cancel and receive a full refund. After that, you may cancel at any time, and you will only be responsible for payment for the months you were on the plan.



Of course! Visit our homepage to see what protection plans are available to you. Have questions? Feel free to chat, call, or text us!


Program Cancellation

If you decide you no longer want to maintain your protection with us, you can call 855-800-5195 any time, day or night, and select the option to cancel your protection. When you are connected to one of our agents, tell them that you wish to cancel your protection. The agent will ask you some questions to verify your account information and will be able to assist you with the cancellation.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

If you pay your Oncourse Home Solutions charges through your utility company's monthly bill and wish to cancel your protection, let us know of your cancellation request by phone or in your online account with us (see specifics above). Once we process your cancellation request, we will notify your utility company that we are no longer requesting payment from them for your cancelled protection. Depending on how Oncourse Home Solutions and your utility company's billing cycles align and whether your utility company bills for services after they are provided, a charge may still appear on your next one to two utility bills. Rest assured that once we have processed your cancellation request, we will not ask your utility for any additional payments for your protection, and you will only be charged for months you received protection.

Note: If you close your utility account, or if you do not pay your utility bill in full each month, your coverage with us may be canceled as a result.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Oncourse Home Solutions billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

Yes. If you change your mind and want to re-enroll in protection, just let us know. Depending on your selected program(s), you may need to wait 30 days for your new protection to become effective, and pre-existing conditions are not covered.

If you do not have an automatic payment method on file, or if your account is not set to automatically renew, you may receive a notice requesting you to renew your coverage for another year. Please respond to your notice to renew your coverage. Not responding will result in your coverage being canceled.

If you received a piece of mail, email, or postcard indicating you had a failed payment, it is because we were unable to successfully process your payment using the method we have on file. To avoid a lapse in your coverage, please contact us and set up another payment method.

Still have questions?

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