Oncourse Home Solutions is one of the nation's leading providers of optional protection programs. Oncourse's programs provide peace of mind for customers by helping protect them from the costs associated with unexpected repairs. Oncourse Home Solutions' plans are administered by American Water Resources, LLC. It's all one team, working together to protect your home.

The Water Line and Sewer Line Protection Program covers repairs to the water service line for leaks or breaks, and to the sewer service line for clogs and blockages caused by normal wear and tear. The program is an affordable way for property owners to save on repairs that could potentially cost thousands of dollars.

Your enrollment begins the day Oncourse processes your enrollment, which is the enrollment date on your welcome letter. Your protection and ability to make a claim begin 30 days after the enrollment date. The first year of coverage includes a 30-day waiting period and 11 months of repair coverage.

You can sign up and pay monthly or annually with convenient options like a checking or bank account (ACH), or a credit card (VISA or MasterCard). ACH is our preferred payment method, as it provides the most reliable way to maintain continuous coverage by reducing the possibility of payment failures.

When you have a covered problem, call us at (833) 566-4545, or submit your service request online; do NOT call your own plumbing contractor. Oncourse Home Solutions is available by phone 24 hours a day, 7 days a week to take your call.

The Protection Program and price are for a 12-month term that will automatically renew each year for an additional one-year term. You can cancel at any time.

Select the plan and follow the simple enrollment form or call us at (833) 566-4545.

When you have a covered problem, call us at (833) 566-4545, or submit your claim request online; do NOT call your own plumbing contractor. Oncourse Home Solutions is available by phone 24 hours a day, 7 days a week to take your call.

If you decide you no longer want to maintain your protection with us, you can cancel either by phone or online chat.

After your protection cancellation request is processed, the cancellation will take effect at the end of your current monthly Oncourse Home Solutions billing cycle. Until that date, your protection will remain active and you will be eligible to make a claim if needed.

If you cancel your protection within the first 30 days after your new program enrollment was processed, you will be entitled to a full refund of all program fees you have paid. This refund will be issued within 30 days of cancellation.

For all other customers:

If you are paying monthly for your protection, your program cancellation will take effect at the end of your monthly billing cycle and you will not receive money back. Protection under your contract will continue through the end of your monthly billing cycle, regardless of when you cancel within the cycle.

If you are paying annually for your protection, your program cancellation will take effect at the end of the current billing month within your annual term, and you will receive a refund for the remainder of your annual term. Your refund will be credited to the same payment method you used to make your annual payment.

The Water Line Protection covers up to $7,500 per occurrence for one of our independent contractors to repair leaks or breaks to your outside water line caused by normal wear and usage, and to refill, rake and reseed areas outside your home that were excavated to access your water line. If a covered repair requires a public sidewalk or road to be opened to access your water line, we will pay a separate limit of up to $7,500 per occurrence to cut, excavate and repair the same section of public sidewalk or road. The Sewer Line Protection covers up to $7,500 per occurrence for one of our independent contractors to repair a clog or blockage in your outside sewer line caused by normal wear and usage, and to refill, rake and reseed areas outside your home that were excavated to access your sewer line. If a covered repair requires a public sidewalk or road to be opened to access your sewer line, we will pay a separate limit of up to $7,500 per occurrence to cut, excavate and repair the same section of public sidewalk or road. Opening and closing any portion of your home's foundation or slab to access your water line for a covered repair is at your expense. Coverage begins 30 days after enrollment date and does not cover pre-existing conditions. There is no service fee.

If your home becomes uninhabitable due to a covered issue, the plan also includes up to $1,500 for reasonable hotel accommodations and up to $500 for boarding of house pets if authorized in advance.